Archived Webinars

Now Trending: Leveraging Video Content on Social Media for Library Outreach

April 4, 2023

Presenter: Kelsey Brogan

Learn about many of the different ways libraries and librarians can leverage the power of video content. Using examples from her own social media, Kelsey will demonstrate how videos can be used by libraries for things like advocacy, collection development, readers advisory, outreach, and community building. We’ll also talk about the safety of using social media, its powerful impact on the publishing industry, and more. You’ll leave this session inspired to give video content a try!

*This session is focused on providing inspiration and examples of ways video content can be used by libraries. It serves as a great option for audiences who are new to social media and/or curious about how a library might add video content.

Note: This archive is available to NORWELD full-members only. To access this recording, please contact


Free Online Tools for Creating Visual Content for Your Library's Marketing

April 5, 2022

Presenter: Laura Solomon, OPLIN

Yes, there are faithful standbys, such as Canva, but there is so much more out there that libraries can make use of! Many tools specialize in creating very specific types of visual content but are not known in the mainstream. Join Laura Solomon of the Ohio Public Library Information Network (OPLIN) in this recorded webinar for a one-hour tour of some of the best and most useful (and FREE!) online tools you can use to spice up your library’s marketing efforts.


Northstar and Beyond: Digital Literacy in Public Libraries

March 31, 2022

Presenter: Christine Morris, OPLIN

Digital literacy has been a part of library service since the first public computers were installed nearly 40 years ago. Public health concerns have limited access to both library computers and face-to-face interaction with patrons since 2020. In the meantime, patrons were pushed into situations requiring new levels of digital literacy: working from home, applying for new jobs or new benefits, and supporting online learning for family members.

You can say that our patrons need our help more than ever, but what does that mean for libraries that are already stretched thin? In this recorded webinar, Christine Morris from OPLIN shares a little background about recent trends regarding digital literacy and public libraries and how some Ohio libraries are finding new ways to connect with patrons using resources like Northstar Digital Literacy and other tools.


Conflict Management

October 12, 2021

Presenter: Pat Wagner, Pattern Research

Healthy workplace conflict is about managing disagreements related to productivity: questioning policies, fixing problems, negotiating, and making decisions in a group. Not everyone will get their way, but most will feel they were treated fairly and their concerns heard. Healthy conflict is relatively short-lived, and everyone goes back to work. However, unhealthy conflict is about those bad feelings between people where chronic anger and hurt seems to be the rule. Sometimes they’re called personality conflicts, meaning ambiguous and based on feelings, rather than about specific events and based on facts. Sometimes they are rooted in past mistakes and misunderstandings that are never forgotten or forgiven. Regardless, the goals for conflict management in the workplace are to resolve issues in a timely fashion, treat each other with courtesy and respect, and maintain productivity. In this recorded webinar, Pat Wagner of Pattern Research discusses several models for resolving personal and professional conflicts that work most of the time with most people, whether you are dealing with employee, co-worker, or issues with your boss. Topics include the importance of precision and empathy, taking responsibility, the role of supervisors, and the differences between personnel and personal issues.


Storytime Pizzazz!

September 28, 2021

Presenter: Sue McCleaf Nespeca, Kid Lit Plus Consulting

In this recorded webinar, Sue McCleaf Nespeca of Kid Lit Plus Consulting explains how to add some oomph to your live and online storytime programs. Various methods are discussed such as using more participation books, simple props, connecting songs to books and adding creative dramatics. Visual book sharing through the use of magnetic boards, paper bag puppets and file card stories are demonstrated.

Download Handout (PDF)


Dealing with Hostile and Potentially Dangerous Library Users' Behaviors

September 21, 2021

Presenter: Pat Wagner, Pattern Research

Good manners and a friendly demeanor can handle most library customer issues. But what if being courteous is not enough? Do you, your staff, and your co-workers know what to do if someone is emotionally bullying or physically threatening to staff or library visitors? Belligerent? Acting out because of drugs, alcohol, or other cognitive issues? Refusing to leave? Caught stealing or damaging property? Setting limits with library visitors starts with courtesy and respect towards everyone, and most importantly, a consistent and coordinated response to what the group decided are bad behavior, including uniform enforcement of policies. In this recorded webinar, Pat Wagner of Pattern Research discusses positive influence, verbal and nonverbal communication, agreements about staff standards, why manners work, and the steps for dealing with the most difficult situations.


Keeping Kids TOONED–IN – Using Drawing in Your Storytimes

You don't have to be an artist to draw! This recorded workshop by Jeff Nicholas demonstrates simple cartooning and drawing methods that enhance group storytelling sessions. The "draw along" mini projects are designed to entertain and involve kids with a book's characters, settings and plot. The workshop topics also include using cartoon drawings creatively to teach personification, identifying feelings, sequencing and predicting outcomes.

September 16, 2021

Presenter: Jeff Nicholas, Jeff Nicholas Art


Readers' Advisory 101

September 14, 2021

Presenter: Jessica A. Curtis, Westerville Public Library & Kent State iSchool

Do you dread RA questions? Are you not comfortable recommending a topic or genre that you haven’t read? No problem. In this recorded webinar, Jessica A. Curtis explains the basics of what separates different genres and what tools, lists, and resources are available to you and your patrons so that you can get the right book into the right hands.


Hire Right the First Time

August 31, 2021

Presenter: Linda Bruno

In this 60-minute webinar, Linda Bruno digs much deeper, digging into the who and why of the hiring: What should you ask yourself before posting the job? What details should you include in a job posting that will attract the people who might actually be a good fit? Getting the widest range of applicants may not always be the wisest avenue to finding the best fit. Perhaps if we narrow our search, we’ll save time. Potentially, we may even save ourselves some frustration and disappointment!


Reference 101 for Support Staff

August 26, 2021

Presenter: Jessica A. Curtis, Westerville Public Library & Kent State iSchool

This presentation covers the basic elements of reference, the reference interview, how to use your catalog to cheat, and some handy phrases and strategies for when you have no clue what to do when handling reference.


Weeding the Garden of Library Books

June 24, 2021

Presenter: Belinda Boon, Ph.D., Kent State University School of Information

Weeding your library's collection can be a daunting task, but it is a critical component to providing excellent library service to your community. In this recorded webinar, Belinda Boon, Ph.D., of Kent State University iSchool, explains the process of removing books and other materials that are in dilapidated physical condition, contain outdated or inaccurate information or do not fit into the scope of the library’s collection. Just as gardens are weeded to prevent unwanted plants from choking and inhibiting the growth of the useful plants, libraries are weeded to provide room for the growing collection of materials that patrons use. This workshop is perfect for those new to the library world and a great refresher for those with more experience.


Preparing for the Next Wave of Pandemic Fatigued Customers

February 18, 2021

Presenter: Andrew Sanderbeck, PCI Webinars

In this recorded webinar, Andrew Sanderbeck of PCI Webinars outlines methods to help organizations and their employees create and maintain safe workplace practices, and to prepare them to better handle customer conflicts including people who are non-compliant with rules and policies in the wake of COVID-19.

Topics include:

  • Staff role in customer conflicts: Are their actions and decisions making things better or worse?
  • How to be more environmentally aware of customer situations before they turn difficult or potentially dangerous.
  • The OODA Loop decision making cycle: Learn to quickly react to difficult customer situations to maintain control and order.
  • Specific phrases to use with customers to set expectations and boundaries with them and to guide their behaviors.
  • 7 Things to never say to a customer...ever again.


2021 Virtual Summer Reading Program Workshop

February 19, 2021

This workshop recording provides ideas for planning and promoting the 2021 summer reading program and includes theme related games, books, stories and crafts. Please note, this workshop was for librarians planning summer reading programs for preschool children up to and including elementary-aged children.